Refund and Returns Policy

At HoodiesHouse, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward Refund and Returns Policy. Please read our policy below for details:

Eligibility for Returns

  • You have 7 days from the date of receiving your item to request a return.
  • To be eligible for a return, the product must be in its original condition, unworn, and with all tags attached.

How to Initiate a Return

  • Contact Us: If you’d like to return an item, please get in touch with our customer support team within the specified timeframe. You can reach us via email at support@hoodieshouse.com or through our website’s contact form.
  • Please provide Details: When contacting us, include your order number, the item(s) you wish to return, and the reason for the return.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
If approved, we will initiate a refund to your original payment method within 7-10 business days.
You will receive an email notification once the refund has been processed.

Non-Refundable Items

The following items are not eligible for returns or refunds:
Customized or personalized products
Gift cards
Clearance items

Shipping Costs

Shipping costs for returning an item are the responsibility of the customer
unless the return is due to a mistake on our part (e.g., the wrong item shipped).

Contact Us

If you have any questions or need assistance with your return, feel free to reach out to our customer support team. We’re here to help!

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